Standard UK Delivery – £2.99. Delivered within 1 to 2 working days. Free tracked delivery comes standard with orders above £25.
All orders are subject to processing time of 2 business days that is separate and apart from delivery time. Please note during busy sale periods order processing may take slightly longer. All UK orders are shipped with UK Royal Mail and are fully trackable.
Shipping fees are non-refundable. If you refuse any shipments from KINDE, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any refunds issued.
If you believe you have experienced a non-delivery, or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim. We can assist you in working with the carrier to complete their claims process. KINDE does not accept or hold responsibility for packages reported as delivered by the carrier. As such, KINDE does not issue refunds or credits for packages that the carrier confirms as being delivered.
RETURNS & EXCHANGES
Any garment that is unworn, still fitted with all security tags and labels, and despatched within 10 days of receipt by you, is eligible for returns. Simply email us at email@example.com with your order number for the return address.
In order to exchange an item, you will need to initiate the return process for your original order and place a new order of the correct size/style/fitting as we are otherwise unable to guarantee stock.
While we will make every effort to accommodate and protect our customers, KINDE reserves the right to frequent offenders of store policy. KINDE reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.