Community Guidelines


Kinde is a social media company created to break the silence on mental health, and provide a safe space for empowering, constructive conversations between people experiencing varying degrees of mental illness. The guidelines below outline things we expect all Kinde members to do, and not to do. Freedom of speech rights do not extend to privately-owned websites and applications like Kinde.

The below community guidelines detail the types of behavior and activities that are allowed. If you violate our guidelines or show disregard for members of our community, you run the risk of losing your account. Being a member of Kinde is a privilege, not a right.

1. Be supportive

Do your best to respect differing points of view and avoid personal attacks on other members. Kinde members are expected to support and care for one another. Remember, you’re interacting with other human beings. If someone says something that bothers you, consider this: they may be having a bad day or may be upset; you may have misunderstood their tone; you both may see things differently and there’s nothing wrong with that. Kinde works when members respect one another.


2. Keep your personal information safe

We strongly recommend you not set your username as your legal full name or e-mail address. Your username is public, which means anyone on the Internet can see it, and find it. If you want to change your username, you can do so in the “Settings” area of the Kinde mobile application. We also recommend you not share personally identifiable information like your full name, e-mail address or phone number in your posts.


3. Don’t use Kinde as a substitute for, or to give, mental health advice

You may not use Kinde to give medical or mental health advice. You may share information about your experiences, but do not play the role of health professional.

Always consult your physician or mental health provider and do not rely on information discovered through Kinde when making decisions about your mental or physical health. The content in Kinde is for information and support only. It is not reviewed by mental health professionals. Kinde is not a substitute for professional mental health advice, diagnosis, or treatment.


4. Protect the safety of the community

If you see a member doing something that is contrary to these guidelines or simply feels wrong to you, let us know. You can report users sharing inappropriate content or comments, by clicking on their profile picture and submitting your claim. We never reveal who reported a problem to us. Responding in an inflammatory manner to a post that you feel should be reported is against our guidelines and will result in appropriate action. If a moderator removes a discussion when it violates our guidelines—don’t repost it.

Community managers and site moderators have the final say on any issues that arise. If you have a complaint, contact us directly by email, website, or via the settings area of the Kinde application. Creating posts that question or reference administrative decisions, such as discussion post or feed removals is not permitted. Any posts containing such criticisms will be removed without notice. If you feel that we have made a mistake, please contact our Support Team and we will review the situation.


5. Be civil

Our utmost concern is that Kinde serves as a safe and comfortable space for our members. Any content that is obscene or violent, refers to material that is obscene or violent, or contains hate speech or remarks that are disrespectful to any race, religion, gender, sexual orientation or individual is not permitted. This includes derogatory remarks, attacks, or threats against Kinde or Kinde partners.

Content that is potentially libelous, violates an individual’s privacy, or violates the legal rights of any individual or entity is not permitted. Links to other sites which contain such material are also not permitted. The “reasonable person” standard applies and we reserve the right to remove any content or member that we feel violates this guideline.


6. Respect the privacy of others

As a member of Kinde, you must respect the privacy of other members and their right to remain anonymous. Never post the personal information of another member unless you have been directed to do so by the member, or their family. If you know a Kinde member in the real world, please avoid posting information that could be used to identify the person. For example, don’t post another member’s real name, or names of their children if they haven’t made that information public themselves. When in doubt, take caution and leave those details out.

Refrain from demanding or continually requesting that other members share any personal information, credentials or medical information they may not wish to disclose. Also, refrain from re-posting information about a member from other sites like Facebook. He/she may not have intended that information be shared with a wider audience.


7. Don’t use Kinde to exchange medication

Kinde should not be used to facilitate the donation, exchange or receipt of medication, as it is against the law to do so. If you’re interested in donating unused medication, you’ll first need to determine how the laws of your country and locality govern medication donations. Many U.S. states have programs through which unused medication can be donated and distributed to those in need.

Consulting your state’s Website, mental health provider, or pharmacist to find more information on the options available to you. You’re welcome to share information on law-abiding programs on Kinde, but still prohibited from using Kinde to engage in or facilitate the exchange of medication.

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